Privacy Policies / Terms and Conditions

Terms and Conditions for Renu Social Wellness General Mailing List & General Website Privacy
1. Subscription
By subscribing to the Renu Social Wellness mailing list, you agree to receive emails, newsletters, promotional materials, and updates related to our services, events, and products. Subscription is voluntary, and you can unsubscribe at any time by clicking the unsubscribe link in any email.
2. Use of Information
Your information will be used solely for the purpose of sending you relevant content from Renu Social Wellness. We will not sell or share your information with third parties without your consent, except as required by law.
3. Content Accuracy
Renu Social Wellness strives to provide accurate and up-to-date information in its communications. However, we do not guarantee that all content will be free of errors, omissions, or inaccuracies. We reserve the right to correct any mistakes and update content without prior notice.
4. Changes to Terms
Renu Social Wellness reserves the right to modify or update these Terms and Conditions at any time. Any changes will be communicated through our mailing list or updated on our website. Continued subscription implies acceptance of the updated Terms.
5. Unsubscribing
You may unsubscribe from the mailing list at any time by using the “unsubscribe” link provided in any of our emails or by contacting us directly. Upon unsubscribing, we will remove your information from our mailing list.
1. Information Collection
When you sign up for our mailing list, we collect personal information such as your name and email address. This information is used solely for communication purposes and is securely stored.
2. Use of Personal Data
Your personal data is used to send emails, newsletters, and promotional content related to Renu Social Wellness services, events, and offers. We ensure that your data is handled with the highest level of privacy and security.
3. Third-Party Sharing
Renu Social Wellness does not share, sell, or distribute your personal information to third parties, except as required by law or with your explicit consent. We may share anonymized data for analytical purposes but will never include identifiable personal information.
4. Data Protection
We take all necessary precautions to protect your personal information. This includes secure storage of your data and limited access to it within our organization. However, no online system is completely secure, and we cannot guarantee absolute protection from security breaches.
5. Cookies and Tracking
Our website may use cookies or other tracking technologies to improve user experience and gather analytics. This data is used to enhance our services and provide more personalized content. You can manage cookie preferences in your browser settings.
6. Your Rights
You have the right to access, modify, or delete your personal data at any time. To request any changes, please contact us via the contact information provided in our communications. We will respond to your requests in a timely manner.
7. Changes to Privacy Policy
Renu Social Wellness reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via email or updated on our website. By remaining subscribed, you agree to the updated policy.
These terms and privacy policies are designed to inform and protect users while ensuring Renu Social Wellness complies with data protection and communication standards.

re•nu Social Wellness Cancellation Policy

Class and Appointment Cancellations

4-Hour Notice: Clients have up to 4 hours before their class to cancel their booking without penalty.
Late Cancellations: If you cancel within 4 hours of your class, it is considered a late cancel, and a pass from your class pass will be deducted from your account.
No-Shows: If you do not cancel your class and do not attend, it is considered a no-show, and a pass from your class pass will be deducted from your account.
Special Circumstances: If you have a valid reason for canceling at the last minute, please email your studio manager to explain your situation. The fee may be waived at the manager's discretion.
Agreement to Policies
By booking online, you agree to the Late Cancellation and No-Show Policy.

Membership Suspensions

Weekly Autopay Memberships: These can be paused for up to 4 weeks per calendar year, with a minimum pause duration of 1 week at a time. All suspensions require a minimum of 2 weeks' notice.
6 and 12-Month Upfront Memberships: These cannot be paused.
Suspension Requests
To suspend your membership, please email your studio: admin@renusocialwellness.com.au

Membership Terminations

All terminations of active weekly autopay memberships require a minimum of 28 days' notice.
This notice period acts as a cooling-off window and ensures sufficient time for processing and account finalisation.
The 28-day period begins from the date your termination request is received via email at: admin@renusocialwellness.com.au

General Membership Terms

  1. Minimum Term: All memberships require a minimum commitment of 2 months.
  2. Upgrades and Downgrades: Membership tier adjustments can be requested with notice in line with the Cancellation Policy.
  3. Session Expiry: Weekly session allowances do not roll over and must be used within the membership week.

By becoming a member, you acknowledge and accept these terms along with all applicable policies. For questions or more details, please contact us at:
Email: admin@renusocialwellness.com.au

Membership Terms and Conditions

Membership Pricing & Inclusions
At re•nu Social Wellness, we offer a range of membership options tailored to meet your wellness and recovery needs. All memberships are subject to a 2-month minimum commitment and governed by our Liability Waiver, Cancellation Policy, Privacy Policy, Terms and Conditions, and Refund Policy.

1. Membership Tiers

Essential Member – $55 per week

  • Sauna & Plunge Pool access: 2 sessions per week

  • Group Classes: 1 session per week

Elevated Member – $75 per week

  • Sauna & Plunge Pool access: 3 sessions per week

  • Compression Boots / Red Light Therapy / PEMF Therapy: 2 sessions per week

  • Infrared Sauna: 1 session per week

  • Group Classes: 2 sessions per week

Elite Wellness Member – $125 per week

  • Sauna & Plunge Pool access: Unlimited

  • Compression Boots / Red Light Therapy / PEMF Therapy: 2 sessions per week

  • Cellular Re-Charge Protocol: 2 sessions per week

  • Infrared Sauna: 2 sessions per week

  • Group Classes: 4 sessions per week

  • 15% off merchandise

Off-Peak Membership – $45 per week

  • Available between 10:30 am and 3:00 pm, Monday to Friday only

  • Sauna & Plunge Pool access: 4 sessions per week

Membership Cancellation/Termination Policy

  • All weekly autopay memberships require a minimum 28-day notice period to terminate.

  • This acts as a cooling-off period, allowing time for account closure and service access to be finalised.

  • The 28-day period begins from the date your termination request is received in writing via email at: admin@renusocialwellness.com.au

  • Memberships cannot be paused or terminated during the initial 2-month minimum commitment period.

Terms and Conditions

Welcome to re•nu Social Wellness. By accessing our services—whether in-studio, via our website, or through our booking platform—you agree to the following terms and conditions:

1. Membership Commitment
All memberships require a minimum 2-month commitment. After this period, memberships can be terminated with 28 days’ written notice via email to admin@renusocialwellness.com.au.

2. Session Access
Membership inclusions (e.g. sauna, plunge, group classes) are outlined per tier. Unused sessions do not roll over and are not refundable.

3. Bookings and Cancellations
All bookings must be made via our Mindbody app or website. Cancellations must be made at least 4 hours before a scheduled class or session to avoid a late cancel fee or deduction from your pass.

4. Late Arrivals and No-Shows
Late arrivals may not be accommodated and will be treated as no-shows. No-show sessions will be deducted from your account or may incur a fee.

5. Studio Etiquette
Members must follow all posted studio rules, hygiene practices, and safety guidelines. Disruptive or inappropriate behaviour may result in suspension or termination of membership.

6. Medical Responsibility
All members participate at their own risk. You confirm that you are medically fit to engage in our services. Please consult a healthcare provider before beginning any wellness or recovery program.

7. Changes to Services
We reserve the right to update or modify our services, pricing, class schedules, and facilities. Members will be notified of major changes via email or in-studio announcements.

Refund Policy

At re•nu Social Wellness, we strive to provide a high-quality experience. As a service-based business, our refund policy is outlined as follows:

1. Memberships
Membership payments are non-refundable once processed. Cancellations must adhere to the 28-day notice period following the 2-month minimum term.

2. Class and Appointment Packs
Single sessions and multi-packs are non-refundable and non-transferable once purchased, unless there are exceptional circumstances approved by management.

3. Events and Workshops
Refunds for workshops or special events are only available with a minimum of 7 days' notice prior to the scheduled start. Within 7 days, no refunds will be issued.

4. Product Sales
All merchandise and retail items are final sale unless faulty or damaged. Exchanges may be offered at management’s discretion.

5. Exceptional Circumstances
In the event of serious illness, injury, or other unforeseen hardship, please contact us. We will assess refund or credit requests on a case-by-case basis.